Help & FAQs

Orders

How do I place an order?
Browse products, add them to your cart, and proceed to checkout. You can pay online or choose Cash on Delivery (COD), where available.

Can I modify my order after placing it?
Once an order is placed, it cannot be modified. You can cancel it (if not yet shipped) and place a new order instead.

How do I track my order?
Go to "My Orders" in your account, or use the tracking link sent to you via SMS/WhatsApp/email after your order ships.

Payments

What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) on eligible orders.

Is it safe to pay online on ShopIndiaMart?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details.

Returns & Refunds

What is your return policy?
Most items can be returned within 7 days of delivery. Please see our Return & Refund Policy for full details, including category-specific exceptions.

How long do refunds take?
Refunds are processed within 5–7 working days of us receiving and inspecting the returned item.

Account

Do I need an account to shop on ShopIndiaMart?
Yes, creating an account helps us process your orders and provide support efficiently.

I'm having trouble logging in — what should I do?
Contact our support team at support@shopindiamart.com and we'll help you regain access.

Selling on ShopIndiaMart

How do I become a seller?
Visit our Become a Seller page for details on eligibility and the onboarding process.

Still Need Help?

Reach out to us at support@shopindiamart.com or +91 8750684000 — we're happy to help.