Return & Refund Policy

At ShopIndiaMart, we want you to be fully satisfied with your purchase. If you're not, here's how our return and refund process works.

Return Window

You may request a return within 7 days of delivery for most items. We accept returns of both unused items (in original packaging) and slightly used or opened items, provided the product is in a condition that allows it to be resold or is not damaged due to misuse.

How Returns Work

• Return Method: Returns are handled by mail — once your return request is approved, our courier partner will pick up the item from your address. You do not need to visit any store or drop-off point.
• Return Label: A return shipping label will be provided to you (downloadable/printable) at no cost once your return is approved.
• Restocking Fee: We do not charge any restocking fee on returns.

Non-Returnable Items

For hygiene, safety, and personalization reasons, the following categories are generally non-returnable once delivered (unless the item is damaged, defective, expired, or different from what you ordered):

• Innerwear, lingerie, and swimwear
• Personal care and hygiene products (grooming tools, trimmers, etc.)
• Cosmetics and beauty products that have been opened or used
• Food items, beverages, and perishables
• Mattresses, pillows, and bedding once unpacked/used (health & hygiene category)
• Customized, personalized, or made-to-order products
• Digital products, software, gift cards, and vouchers
• Innerwear-adjacent apparel where the hygiene seal has been broken

This list may vary by product and will be clearly indicated on the individual product page before you complete your purchase.

Important: The above exceptions do not apply if the item you received is damaged, defective, expired, or different from what you ordered — in such cases, you are always eligible for a return, replacement, or refund, regardless of category. Sellers cannot refuse a return on these grounds under Indian consumer protection law.

Electronics & Appliances

Products such as ACs, LED TVs, refrigerators, washing machines, geysers, and other electrical appliances are covered by manufacturer warranty rather than our standard 7-day return window. If you receive a defective or damaged electronic item:

• DOA (Dead on Arrival) or visibly damaged units can be replaced within 7 days of delivery
• After 7 days, any manufacturing defect is handled through the brand's warranty and service centre, as per the warranty card included with the product
• Installation, demo, and usage-related issues are not covered under return, but are covered under the manufacturer's after-sales service

Food, Groceries & Perishables

Due to the nature of these products (rice, spices, flour, pickles, and other food items), returns are accepted only if the product is damaged, expired, spoiled, or different from what was ordered at the time of delivery. Please inspect these items at the time of delivery and report any issue within 24 hours.

How to Request a Return

1. Go to "My Orders" in your account
2. Select the order and click "Return / Replace"
3. Choose a reason and submit your request
4. Our team (or the seller's designated courier) will arrange a pickup

Refund Process

Once the returned item is received and inspected, refunds are processed within 7 working days to your original payment method (UPI, card, or net banking, as applicable). Refund timelines beyond this may occasionally depend on your bank or payment provider.

Order Cancellation

Orders can be cancelled free of cost before they are shipped. No cancellation charges apply. Once an order has shipped, it can no longer be cancelled but may be returned after delivery as per this policy.

Marketplace Orders

Some products on ShopIndiaMart are sold and shipped by independent third-party sellers. Regardless of who fulfils your order, ShopIndiaMart ensures every return and refund request is handled fairly and in line with this policy.

Need Help?

Contact our support team at support@shopindiamart.com for any return or refund assistance.