Privacy Policy

Krishna Industries (Bharat) ("we", "us", "our") operates ShopIndiaMart. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

Account information: name, email address, phone number, delivery address
Order information: purchase history, payment details (processed securely by our payment partners — we do not store full card details)
Usage data: how you interact with our website, including device and browser information, for security and improvement purposes

2. How We Use Your Information

To process and deliver your orders
To communicate order updates, OTPs, and customer support responses
To improve our platform and personalize your shopping experience
To comply with legal and tax obligations

3. Sharing of Information

We share your information only as necessary to fulfil your order:

With Marketplace Sellers, for orders placed with them (limited to what's needed for fulfilment)
With courier and logistics partners, for delivery
With payment gateway providers, to process transactions securely
With government or regulatory authorities, where required by law

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted payment processing and secure servers. However, no method of transmission over the internet is 100% secure, and we encourage you to protect your account credentials.

5. Your Rights

You may access, update, or request deletion of your personal information by contacting us at legal@shopindiamart.com. You may also opt out of promotional communications at any time.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations (including tax and accounting requirements under Indian law).

8. Children's Privacy

ShopIndiaMart is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the platform or email.

10. Grievance Officer

For any privacy-related concerns, contact our Grievance Officer:

Email: legal@shopindiamart.com
Address: V-622/A, Street No 1, Arvind Nagar, Ghonda, North East Delhi, Delhi – 110053